FAQs

As we are often out of office, working in schools or on video shoots, we are unable to provide a telephone number. However, if you have a query that is not covered in the below FAQ’s, you can contact Authorfy via email at info@authorfy.com and we will do our best to respond within 48 hours.

It costs £30 a year (£2.50 a month) to become an Authorfy member. This is inclusive of VAT, and gives you instant, unlimited access to every author video, masterclass, writing challenge, resource, extract and poster download. This is less than £0.01p per resource / video, and you can download resources / watch videos as many times as you like.

Authorfy subscriptions work on an annual basis, whereby accounts are ‘auto-renewed’ one year after you first sign-up, and every year thereafter unless you cancel your subscription. This means £30 will be taken each year on your renewal date. Please ensure your card details are kept up-to-date to avoid any declined payments and restricted access to the site.

Subscriptions can be cancelled at any time via your profile page once you have logged in.

Please ensure you cancel your subscription within 24-hours of your auto-renew date to avoid being charged for the following year.

Regretably, we cannot provide refunds. Please ensure you look at the example videos and resources on our Preview page to get an idea of the resources and videos available to members before you join.

Absolutely. Once you’ve created an account, just go to your profile page and select ‘subscriptions’ . From there, you’ll be able to view and download your payment / subscription information.

Yes! The beauty of Authorfy is that it can be accessed anywhere in the world. Please be aware, however, that due to geographical constraints, certain competitions and prizes (for example, author visits) may only be available in the UK. 

Authorfy has been developed to bolster the curriculum and allow teachers to have easy access to creative resources. We have no official ties to the National Curriculum, but our schemes of work can be used to adapt lessons to suit curriculum targets or the needs of individual students, and to boost reading and writing for pleasure.

Some! This is something we’ve recently added, so all future Authorfy videos will have closed captions available, but backlisted videos might not. We are hoping to add closed captions to all previous videos over the next year or two.

HOW TO VIEW CAPTIONS: 

Once you’ve selected a video, hover over it so that the ‘play’ bar appears. In the bottom right-hand corner, beside the volume, you’ll find a small symbol that says ‘CC’. Click this ‘CC’ and then select ‘English CC’. Subtitles will then appear.

Please note, don’t select ‘English auto-generated CC’ as these subtitles have been automatically created by Vimeo and are less reliable. We work with an external captioning company to ensure 99% accuracy of subtitles on our videos, but you can only view these subtitles by selecting the ‘English CC’ option.

All Authorfy content (videos and resources) are exclusive to Authorfy and cannot be found elsewhere, with the exception of a few videos being shared on author websites for cross-promotion. If you’d like to search for Authorfy-specific resources, try typing ‘Authorfy Resources’ into the search bar on the home page and only our resources will appear.

Some non-Authorfy resources (those created by publishers or external literacy charities like CLPE) may be able to be found elsewhere.

We work alongside our publishing partners to choose a range of authors/books throughout the year. We aim to showcase a variety of authors and texts, from debut writers to household names, and often prioritise texts with curriculum links, thrilling narratives for an exciting class text, or a unique storytelling technique that will introduce students to new writing styles and genres.

We’re adding new content to Authorfy every week (if not, every day!), so do let us know if you have any suggestions for future content. We’d love to hear from you. 

Thank you for your interest! If you belong to one of our publishing partners (listed below), please do speak to your publicist and they may be able to pitch content with you in a future meeting. Unfortunately, we are not able to work with self-published authors.

PUBLISHING PARTNERS: Andersen Press, Barrington Stoke, Bloomsbury, Chicken House, David Fickling Books, Faber, Farshore, Firefly Press, Hachette, HarperCollins, KnightsOf, Little Tiger Group, Penguin Random House, Piccadilly Press, Quarto, Simon & Schuster, Usborne, Walker Books.

If you are having trouble downloading any of our material, you may be experiencing problems with your computer’s storage or internet connection. However, if both are in working order and you are still experiencing unexpected problems, please contact us at info@authorfy.com

If you are having trouble loading a video, you may be experiencing a problem with your Internet connection or Flash Player. However, if both are up to date and in working order and you are still experiencing unexpected problems, you may be viewing Authorfy via an outdated browser (e.g. Internet Explorer). If this is the case we would recommend downloading Chrome (a free browser that’s compatible with both Mac and Windows) in order to utilise Authorfy to it’s full capacity. Additionally, both Safari and Firefox will support the site. If you’re having any further problems do email us via info@authorfy.com.

If you are viewing Authorfy on the latest version of Chrome, Safari or Firefox and you still can’t access the videos, your school Internet security walls may be blocking the content. The best way to ensure you can view Authorfy content is to ask your IT manager to ‘whitelist’ the following websites to ensure they don’t get blocked. Please note, once changes have been made to your Internet settings, it’s always a good idea to ‘clear browser history’ (also known as the ‘cache’) to ensure the changes propagate properly.

Try whitelisting Vimeo first:
*.vimeo.com

If that doesn’t work, you might need to whitelist the below sites, too:
*.vimeocdn.com
*.akamaihd.net
*.akamaized.net
*.appspot.com
*.googleapis.com
*.google-analytics.com
*.hopx.cedexis.com

You may be trying to view Authorfy through Internet Explorer (or a similar browser that does not support the latest HTML updates). In this instance we would recommend you download Chrome (a free browser that’s compatible with both Mac and Windows), in order to utilise Authorfy to it’s full capacity. Additionally, both Safari and Firefox will support the site. If you’re having any further problems do email us at info@authorfy.com